Vendor pair comparison

Patrol Tech vs Silvertrac

Silvertrac is now a Trackforce product, sold alongside TrackTik under one brand. Patrol Tech leads on end-to-end offline operation, QR plus digitally signed NFC, white label, active SOC 2 Type II and ISO 27001, and published pricing. Both offer a client portal. Silvertrac leads on dispatch tasks, parking enforcement, automated reporting and a named success manager. Silvertrac details below come from its product page on trackforce.com.

Summary

Best for offline-first sites, EU compliance and price-transparent buyers

Strengths: An AI agent in WhatsApp, Telegram, Slack or Microsoft Teams that answers questions and takes actions: it reviews missed rounds and suspicious scans, creates and edits checkpoints and officers, and reconfigures routes. Included on the free plan, on by default, and it replies in each user's language. On WhatsApp (+34 624 085 772) the same assistant also creates and configures a new account from the conversation
End-to-end offline operation: scans, incidents and photos sync once connectivity returns
QR and digitally signed NFC checkpoints in the same app; NFC tags you already own can be reused
Free forever plan with unlimited guards — billing is per checkpoint, not per guard
Public per-checkpoint pricing — no sales call required to see Pro and Business tiers
EU-hosted, GDPR-native, with SOC 2 Type II, ISO 27001 and ENS certified and active
Time and attendance, visitor management and a client portal for the end customer, in the same platform
AI that chases missed clock-ins and check-ins and flags incorrect scans, incomplete routes and operational deviations
White label and a partner/reseller program, useful for security resellers
Caveats: Newer brand than Silvertrac's decade-long US presence
Phone support is paid; free plan is documentation + email
No parking-enforcement module; dispatch is part of workforce management, in beta on the Business plan
Man Down and facial verification of the officer are in beta, Business plan only

Best for small US security companies that want guard tours, dispatch tasks and client reporting in one simple app

Strengths: Unlimited checkpoints, each with step-by-step instructions; GPS and geofencing with off-course alerts
Dispatch tasks assigned by location or officer, an in-app message board and shift pass-down
Automated Daily Activity Reports, incident reports with photo, audio and text, and a client portal
Parking management: warnings, violations and repeat-offender lookup
No contracts, monthly payments and a personal success manager, per the Silvertrac page
Backed by Trackforce, which also sells TrackTik if you outgrow Silvertrac
Caveats: No price figures on the Silvertrac page; the old Silvertrac pricing URL now redirects to the TrackTik quote page
Now part of the Trackforce brand, with one roadmap across products and product names that may change
Offline operation is not described on the Silvertrac product page
SOC 2 and ISO 27001 are stated at Trackforce level — confirm the scope covers the Silvertrac environment
No reseller or white-label program described on the Silvertrac page

Verdict by use case

Sites with intermittent or no coverage (basements, parking, rural, critical infrastructure)

Patrol Tech

Offline is shipped and documented end to end. The Silvertrac page does not describe offline; ask before assuming either way.

US operator that wants dispatch tasks, parking enforcement and automated client reporting in one simple app

Silvertrac

Dispatch tasks, parking management and automated Daily Activity Reports are all on the Silvertrac page. Patrol Tech has no parking module, and its dispatch is part of workforce management, in beta on the Business plan.

You are a Silvertrac customer and it still does the job

Silvertrac

Trackforce says there is nothing to migrate and agreements stand. Get the renewal terms in writing — see /compare/silvertrac-alternatives if you want to weigh the options.

EU/UK operator with GDPR or ENS/NIS 2 documentation requirements

Patrol Tech (verify either)

Patrol Tech is EU-hosted by default and holds SOC 2 Type II, ISO 27001 and ENS. Trackforce now states GDPR compliance and EU data-residency options at company level; ask whether they apply to Silvertrac.

Reseller or MSP that wants to rebrand the app under their own identity

Patrol Tech

White label and a partner/reseller program are available; the Silvertrac page describes no reseller program.

Small SMB security firm that needs to start free and scale by checkpoint

Patrol Tech

Free forever plan with unlimited guards and public Pro/Business pricing. The Silvertrac page shows no figures and its old pricing URL leads to a quote form.

Operator that needs Man Down or facial verification in the field app

Patrol Tech (beta, Business plan)

Patrol Tech has both in beta on the Business plan; the Silvertrac page advertises neither. If you need them generally available today, QR-Patrol lists Man Down and face verification on its Pro and Gold plans.

Your clients want a portal to see the work themselves

Either

Both offer a client portal. Patrol Tech adds time and attendance and visitor management in the same platform.

Supervisors run the operation from WhatsApp, Telegram, Slack or Teams rather than a dashboard

Patrol Tech

Its AI agent answers and takes actions from those chat tools — missed rounds, checkpoints, officers, routes — with no new panel to learn, on every plan including the free one. The Silvertrac page does not describe an AI assistant in chat tools.