Vendor pair comparison

Patrol Tech vs Silvertrac

Patrol Tech leads on end-to-end offline operation, dual QR + NFC, white-label and transparent published pricing. Silvertrac leads on a decade of US-centric workflow, consolidated dispatch and phone support across all plans.

Summary

Best for offline-first sites, EU compliance and price-transparent buyers

Strengths
  • End-to-end offline operation: scans, incidents and photos sync once connectivity returns
  • Dual QR + NFC checkpoint scanning in the same app
  • Free plan up to 10 controllers with no time limit
  • Public per-controller pricing — no sales call required to see Pro and Complete tiers
  • EU-hosted, GDPR-native; ISO 27001 alignment in progress (target Q4 2026)
  • White-label tier without per-site fees, useful for security resellers
Caveats
  • Newer brand than Silvertrac's decade-long US presence
  • Phone support is paid; free plan is documentation + email
  • AI antifraud is in beta, not generally available
  • No native Man Down or facial verification in the app
  • ISO 27001 is alignment, not active certification — relevant for procurement gates

Best for US security operators that prioritize phone support and a consolidated dispatch view

Strengths
  • Mature US-centric workflow refined over more than ten years
  • Dispatch and patrol consolidated in a single dashboard
  • Phone support included across plan tiers
  • Established integrations with US billing and payroll ecosystems
  • Mobile app praised by field operators in public reviews
Caveats
  • Pricing is not publicly listed — sales call required to see numbers
  • Per-site fees grow with portfolios of additional locations
  • Offline mode is partial; long stretches without coverage stress sync
  • No documented active SOC 2 Type II or ISO 27001
  • US-centric: GDPR messaging is less explicit than EU-native vendors
  • No native white-label tier for resellers

Verdict by use case

Sites with intermittent or no coverage (basements, parking, rural, critical infrastructure)

Patrol Tech

End-to-end offline beats Silvertrac's partial offline when the device routinely loses signal during a tour.

US mid-market operator that wants phone support and a familiar workflow

Silvertrac

Decade of US-centric refinement plus phone support across plans matches that buyer profile better.

EU/UK operator with GDPR or ENS/NIS 2 documentation requirements

Patrol Tech

EU hosting and GDPR-native posture; Silvertrac's docs are US-centric and lack EU compliance signals.

Reseller or MSP that wants to rebrand the app under their own identity

Patrol Tech

White-label tier without per-site fees; Silvertrac does not publish a comparable reseller program.

Small SMB security firm that needs to start free and scale by controller

Patrol Tech

Free plan up to 10 controllers with no time limit and public Pro/Complete pricing — Silvertrac requires a sales call before any number is visible.

Operator that needs Man Down or facial verification in the field app

Neither

Neither vendor ships these natively. QR-Patrol covers Man Down; verify with vendor before signing.