Vendor pair comparison

Patrol Tech vs Silvertrac

Patrol Tech leads on end-to-end offline operation, dual QR + NFC, white-label (coming soon) and transparent published pricing. Silvertrac leads on a decade of US-centric workflow, consolidated dispatch and phone support across all plans.

Summary

Best for offline-first sites, EU compliance and price-transparent buyers

Strengths
  • End-to-end offline operation: scans, incidents and photos sync once connectivity returns
  • Dual QR + NFC checkpoint scanning in the same app
  • Free forever plan with unlimited guards — billing is per checkpoint, not per guard
  • Public per-checkpoint pricing — no sales call required to see Pro and Business tiers
  • EU-hosted, GDPR-native; ISO 27001 alignment in progress (target Q4 2026)
  • White-label tier (coming soon) without per-site fees, useful for security resellers
Caveats
  • Newer brand than Silvertrac's decade-long US presence
  • Phone support is paid; free plan is documentation + email
  • AI antifraud is in beta, not generally available
  • No native Man Down or facial verification in the app
  • ISO 27001 is alignment, not active certification — relevant for procurement gates

Best for US security operators that prioritize phone support and a consolidated dispatch view

Strengths
  • Mature US-centric workflow refined over more than ten years
  • Dispatch and patrol consolidated in a single dashboard
  • Phone support included across plan tiers
  • Established integrations with US billing and payroll ecosystems
  • Mobile app praised by field operators in public reviews
Caveats
  • Pricing is not publicly listed — sales call required to see numbers
  • Per-site fees grow with portfolios of additional locations
  • Offline mode is partial; long stretches without coverage stress sync
  • No documented active SOC 2 Type II or ISO 27001
  • US-centric: GDPR messaging is less explicit than EU-native vendors
  • No native white-label tier for resellers

Verdict by use case

Sites with intermittent or no coverage (basements, parking, rural, critical infrastructure)

Patrol Tech

End-to-end offline beats Silvertrac's partial offline when the device routinely loses signal during a tour.

US mid-market operator that wants phone support and a familiar workflow

Silvertrac

Decade of US-centric refinement plus phone support across plans matches that buyer profile better.

EU/UK operator with GDPR or ENS/NIS 2 documentation requirements

Patrol Tech

EU hosting and GDPR-native posture; Silvertrac's docs are US-centric and lack EU compliance signals.

Reseller or MSP that wants to rebrand the app under their own identity

Patrol Tech

White-label tier (coming soon) without per-site fees; Silvertrac does not publish a comparable reseller program.

Small SMB security firm that needs to start free and scale by checkpoint

Patrol Tech

Free forever plan with unlimited guards and public Pro/Business pricing — Silvertrac requires a sales call before any number is visible.

Operator that needs Man Down or facial verification in the field app

Neither

Neither vendor ships these natively. QR-Patrol covers Man Down; verify with vendor before signing.