Vendor pair

Patrol Tech vs GuardMetrics

Two different products wearing the same category label. GuardMetrics is an officer-management suite with guard tour inside it. Patrol Tech is a patrol platform that now also covers time and attendance, visitor management and a client portal, and publishes what it costs. Everything below about GuardMetrics comes from what guardmetrics.com states publicly; where they say nothing, we say so rather than guessing.

Where each one is strong, and where it is not

Best for operators who want to buy without a sales call, and for sites that lose connectivity

Strengths
  • An AI agent in WhatsApp, Telegram, Slack or Microsoft Teams that answers questions and takes actions: it reviews missed rounds and suspicious scans, creates and edits checkpoints and officers, and reconfigures routes. Included on the free plan, on by default, and it replies in each user's language. On WhatsApp (+34 624 085 772) the same assistant also creates and configures a new account from the conversation
  • Pricing published in full: Free $0, Pro $29, Business $79 per month, with the per-extra-checkpoint rate stated
  • Officers unlimited on every plan including the free one — billing is per checkpoint, so headcount churn never moves the invoice
  • A permanent free tier, not a trial: 5 checkpoints, 1 site, 2 dashboard users, 30 days of history, no card
  • Offline end to end, with the buffered events timestamped device-side and signed on sync
  • QR and digitally signed NFC checkpoints, incident capture with photo
  • Time and attendance, visitor management and a client portal for the end customer, in the same platform
  • AI that chases missed clock-ins and check-ins and flags incorrect scans, incomplete routes and operational deviations
  • SOC 2 Type II, ISO 27001 and ENS (Spain's National Security Framework) certified and active
  • Self-serve from first visit to first patrol, no demo required
Caveats
  • No PSIM integration advertised; Patrol Tech connects through webhooks and its 100+ integrations
  • No community or neighborhood-watch product
  • Man Down and facial verification of the officer are in beta, Business plan only
  • No Bluetooth beacons: they are on the roadmap, and digitally signed NFC tags are the chosen approach today
  • No published US phone support line

Best for contract operators who want officer management, visitor logs and community security in one suite

Strengths
  • Module breadth well beyond patrol: daily activity logs, incident reporting, time and attendance, and an operations management calendar
  • A dedicated Community Security App for neighborhood-watch and residential deployments
  • Visitor management included in the same platform
  • A separate field-supervisor version of the mobile app
  • Real-time officer tracking with perimeter alerts
  • PSIM integration for operators already running a physical security information platform
  • US phone support line published on the site
Caveats
  • No pricing published anywhere on the site — a demo request and a quote are the only route to a number
  • No free plan and no trial advertised
  • The billing model is not stated publicly, so per-officer, per-site and per-checkpoint cannot be compared without a call
  • Offline operation is not advertised on the site — worth asking directly if your sites lose signal
  • Breadth cuts both ways: more modules to configure and to pay for than a single-site operator needs

Which one, by situation

HOA, residential community or neighborhood watch

GuardMetrics

They ship a dedicated Community Security App for exactly this. Patrol Tech has no equivalent and would be the wrong tool.

You need visitor management in the same platform

Either

Both include it. Patrol Tech adds a client portal for the end customer.

You want time and attendance and patrol in one tool

Either

Both cover it in the same platform. Patrol Tech publishes the price; GuardMetrics needs a call first.

You already run a PSIM and need the patrol layer to feed it

GuardMetrics

PSIM integration is advertised on their site. Patrol Tech integrates by webhook, which is not the same thing.

You want to know the price before talking to anyone

Patrol Tech

Every number is on the pricing page. GuardMetrics publishes none, so a comparison on cost is impossible until you have taken the call.

High officer turnover, or many officers across few checkpoints

Patrol Tech

Officers are unlimited on every plan and billing is per checkpoint, so the invoice does not move when the roster does. GuardMetrics does not state its billing model publicly.

Basements, plant rooms, remote perimeters — sites that lose signal

Patrol Tech

Offline is shipped and documented. GuardMetrics does not advertise offline; ask them before assuming either way.

You need man-down or facial verification of the officer

Patrol Tech (beta, Business plan)

Patrol Tech has both in beta on the Business plan. GuardMetrics does not advertise them.

Supervisors run the operation from WhatsApp, Telegram, Slack or Teams rather than a dashboard

Patrol Tech

Its AI agent answers and takes actions from those chat tools — missed rounds, checkpoints, officers, routes — with no new panel to learn, on every plan including the free one. GuardMetrics does not describe an AI assistant in chat tools on the pages reviewed.